Refund and Return Policy – LifeguardInvest
Effective Date: 28/11/2024
At LifeguardInvest, we strive to ensure your complete satisfaction with your luxury watch purchase. If for any reason you are not satisfied with your order, we offer a clear and fair refund and return policy to make the process as smooth as possible. Please read the following terms carefully to understand your rights and options.
1. Eligibility for Returns and Refunds
You can return an item within 30 days from the date of delivery, provided the following conditions are met:
- The item is unused, in its original condition, and in the original packaging.
- The watch is not damaged and has not been worn, altered, or resized.
- All accessories, certificates of authenticity, and warranty cards must be included in the return package.
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at info@lifeguardinvest.click or call us at (660) 679-4258 to request a return authorization.
- Return Authorization: Once your return is approved, we will provide you with a return authorization number and instructions on how to send the item back.
- Ship the Item: Pack the item securely, including the original packaging, certificate of authenticity, and any accessories. We recommend using a tracked shipping service to ensure the item arrives safely.
- Inspection: Once we receive the returned item, our team will inspect the watch to ensure it meets the conditions stated above. If the return is approved, we will issue a refund or exchange as requested.
3. Refund Process
Once your return is accepted and processed, we will issue a refund to your original method of payment. Refunds typically take 5-10 business days to be processed. Please note that shipping fees are non-refundable, and you are responsible for the return shipping costs unless the item was defective or incorrect.
4. Exclusions
The following items are non-returnable:
- Watches that have been worn, engraved, or personalized.
- Items that have been damaged, altered, or mishandled.
- Items purchased from special promotions or final sale.
If a watch is returned in a condition that does not meet our return requirements, we reserve the right to refuse the return or charge a restocking fee.
5. Exchanges
If you would like to exchange your purchase for another watch, please contact our customer service team. Exchanges are processed based on availability, and the new item will need to meet the same return conditions as the original purchase.
6. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at info@lifeguardinvest.click. We will arrange for a prepaid return label to return the item at no additional cost to you. Upon receipt and inspection, we will either exchange the item or issue a full refund, including any shipping fees.
7. International Returns
For international returns, customers are responsible for return shipping costs. Please ensure that the return package is properly labeled and insured. Customs duties or taxes are non-refundable, and they are the responsibility of the customer.
8. Contact Us
If you have any questions regarding our refund and return policy, or if you would like to initiate a return or exchange, please contact us at:
Email: info@lifeguardinvest.click
Phone: (660) 679-4258 or (978) 828-9294
Address: One Alpha Dr, Elizabethtown, Pennsylvania, United States
We are committed to providing a seamless and hassle-free return process to ensure your complete satisfaction. Thank you for choosing LifeguardInvest, where luxury watches are our passion, and customer satisfaction is our priority.